Coupons & Promo Types
All the ways to save at FreshDirect. Each promo type can often be combined — see the Stacking Tips section.
New Customer Offer
First-time FreshDirect customers typically receive a discount on their first order or free delivery, sometimes both.
OngoingDeliveryPass Subscription
A delivery subscription that eliminates per-order delivery fees for members who order regularly from FreshDirect.
OngoingWeekly Deals
FreshDirect posts weekly deals on fresh produce, proteins, and pantry items — updated every Wednesday.
WeeklyHoliday Meal Pre-Orders
Seasonal pre-order promotions for Thanksgiving, Christmas, and other major holidays with bundled pricing on holiday meals.
SeasonalEmail Subscriber Codes
FreshDirect sends subscriber-exclusive promo codes before major holidays and during seasonal promotional periods.
MonthlyReturn Policy
FreshDirect has one of the more generous return policies among major retailers. Most items qualify for the standard return window, with extended benefits available depending on your membership or payment method.
| Return Window | Return Shipping | Condition Required | Refund Method | Exceptions | |
|---|---|---|---|---|---|
| All Orders | Report issues same day as delivery | No physical returns — issues resolved through customer support | Document the issue with photos if possible | Refund or account credit | Report issues through My Orders on the FreshDirect website or app |
| Fresh / Perishable Items | Report within 24 hours of delivery | No return required — photo documentation requested | Photo of substandard quality item required | Credit to FreshDirect account | FreshDirect quality guarantee covers all perishable items reported within 24 hours |
Shipping & Delivery
FreshDirect offers multiple fulfillment options. Here's a breakdown of the shipping methods, costs, and delivery timeframes available.
Free Delivery (DeliveryPass)
DeliveryPass members pay no delivery fee on any FreshDirect order during their subscription period.
Standard Delivery
Standard delivery fees for non-DeliveryPass customers. Fee varies based on order size and delivery window selected.
Scheduled Delivery Windows
FreshDirect offers precise 2-hour delivery window scheduling. Off-peak windows may carry lower fees.
Loyalty Program
FreshDirect's loyalty program is free to join and provides personalized deals, exclusive perks, and additional savings opportunities. Combining the loyalty program with other discount types is one of the most effective ways to save.
DeliveryPass
$129/year or $15/month
- Free delivery on every FreshDirect order
- No delivery fee minimums or order size requirements
- Priority access to the most in-demand delivery windows
- Exclusive DeliveryPass member discounts on select items
Email Subscriber
Free
- Weekly deal notifications every Wednesday
- Exclusive new customer and promotional offers
- Seasonal meal inspiration and recipe content
Stacking Tips
Combine multiple discount types in a single transaction. These are the most effective stacking combinations at FreshDirect.
New Customer Offer + DeliveryPass Trial
Combining a first-order promotional discount with a DeliveryPass trial waives both the order discount and delivery fee on your initial purchase.
Weekly Deals + DeliveryPass
DeliveryPass members who shop during weekly deal windows get the combined benefit of no delivery fee and markdown pricing on featured fresh items.
Holiday Pre-Order + Email Code
FreshDirect sends subscriber-exclusive codes before major holidays. Applying them to pre-ordered holiday meal bundles can save $20-$40 on a large holiday order.
Price Match Policy
FreshDirect's price match guarantee lets you claim a lower price from qualifying competitors — both at the time of purchase and up to 14 days after. Knowing the rules can save you from overpaying on big-ticket items.
No Price Match Policy
FreshDirect does not offer a formal price match guarantee. The brand positions on quality and freshness rather than lowest price. DeliveryPass and weekly deals are the primary savings mechanisms.
Qualifying Competitors
Exclusions
- FreshDirect does not price match any competitor or retailer
Promo Calendar
Monthly breakdown of FreshDirect's biggest promotions and sales events. Highlighted months are the best times to shop.
Frequently Asked Questions
Verified Sources
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