Coupons & Promo Types
All the ways to save at The RealReal. Each promo type can often be combined — see the Stacking Tips section.
Friends & Family Sale
Periodic sitewide sale events offering an additional 20-30% off to members — one of the deepest discount moments at The RealReal.
QuarterlyNew Arrivals Daily
Fresh consignment items are authenticated and listed daily. Browsing new arrivals first gives you the widest selection before popular pieces sell.
DailyMember Promo Codes
Exclusive percentage-off or dollar-off codes sent to registered members via email for limited-time use.
MonthlyRefer a Friend
Refer new buyers or consignors and both parties receive promotional credit toward purchases.
OngoingPrice Drop Alerts
Items that haven't sold receive automatic price reductions over time. Set item alerts to be notified when a wishlist item drops in price.
OngoingClearance Sales
Seasonal clearance events featuring extra markdowns on items already discounted from retail, sometimes 80-90% below original prices.
SeasonalReturn Policy
The RealReal has one of the more generous return policies among major retailers. Most items qualify for the standard return window, with extended benefits available depending on your membership or payment method.
| Return Window | Condition Required | Return Shipping | Final Sale Items | Refund Type | Authentication Issues | |
|---|---|---|---|---|---|---|
| Standard Return | 14 days | Unworn, in original condition with tags | Free return shipping | Non-returnable | Original payment method or site credit | Full refund if item fails post-sale authentication review |
| First-Time Buyers | 14 days | Unworn, in original condition with tags | Free return shipping | Non-returnable | Original payment method or site credit | Full refund if item fails post-sale authentication review |
Shipping & Delivery
The RealReal offers multiple fulfillment options. Here's a breakdown of the shipping methods, costs, and delivery timeframes available.
Standard Shipping
Free standard shipping on all orders with no minimum purchase — a key benefit for a luxury resale platform where individual item prices can be high.
Expedited Shipping
2-day and overnight shipping options available at checkout for an additional fee.
International Shipping
International shipping available to select countries. Fees and duties apply.
White Glove Consignment Pickup
The RealReal offers free in-home pickup for consignors with qualifying collections. A specialist visits to assess and collect items.
Loyalty Program
The RealReal's loyalty program is free to join and provides personalized deals, exclusive perks, and additional savings opportunities. Combining the loyalty program with other discount types is one of the most effective ways to save.
The RealReal Member (Free)
Free
- Access to member-only promo codes
- Wishlist and price drop alerts
- Purchase history and authentication certificates
- Early access to certain sales
- Refer a Friend credit
Consignor Benefits
Free (earn by consigning)
- Commission percentage of sale price
- Free authentication and photography
- Dedicated consignor portal for tracking sales
- Higher commission rates for high-value items
- Promo credits earned on consignment milestones
Stacking Tips
Combine multiple discount types in a single transaction. These are the most effective stacking combinations at The RealReal.
Friends & Family Promo + Price-Dropped Item
Items that have been listed for 30+ days often receive automatic price reductions. During a Friends & Family sale, those already-reduced items get an additional percentage off — delivering some of the deepest discounts on the platform.
Member Promo Code + Clearance Item
Check whether your member promo code applies to clearance items (some do). Stacking a code on a clearance piece can push the effective discount to 85-90% below original retail.
Refer Credit + Purchase
Build up refer-a-friend credits before a major sale event like Friends & Family. Apply the credits during the sale for an additional effective discount layer on top of the sale price.
Wishlist + Price Drop Alert + Sale
Add high-value items to your wishlist and enable alerts. When a price drop notification arrives, check if there's an active promo code you can apply. Time the purchase well and you've combined two discount triggers.
Price Match Policy
The RealReal's price match guarantee lets you claim a lower price from qualifying competitors — both at the time of purchase and up to 14 days after. Knowing the rules can save you from overpaying on big-ticket items.
No Price Match Policy
The RealReal does not offer competitor price matching — each item is unique and one-of-a-kind, making direct comparisons difficult.
Automatic Price Reductions
Unsold items receive automatic price reductions over time, functioning as a built-in markdown system that rewards patient shoppers.
Authentication Guarantee
All items are guaranteed authentic. If an item is later found to be inauthentic, a full refund is provided regardless of time elapsed.
Qualifying Competitors
Exclusions
- No competitor price matching
- Each item is unique; identical comparisons are not possible
Promo Calendar
Monthly breakdown of The RealReal's biggest promotions and sales events. Highlighted months are the best times to shop.
Frequently Asked Questions
Verified Sources
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